Tracer downloads Demonstration tools STIMULEYE Trace and Transmit Electronic Ordering Customer Service

Home  >  Services  >  Customer Service Customer Service   We invest time and effort to train our employees to deliver superior service across our network. We commit to give you professional, courteous service from our highly skilled customer service representatives, quality optical products and reliable delivery. PHONE ORDERS For years the telephone has been the most effective way of doing business to receive personalized service. Due to the increase of Internet orders, our highly trained personnel are taking even better care of your very special requests on the phone. RX STATUS Our high level of personal service and efficient delivery means you worry less about the status of your orders. From time to time you may have critical delivery expectations in order to provide special service to a patient. Our order tracking service allows you to be constantly aware of your job status both by telephone and on the web. TECHNICAL SUPPORT & PRODUCT FEASIBILITY We offer comprehensive consulting services to eye care professionals that help you and your staff by face to face through our lens consultant visits, by telephone with our customer service representatives, via e-mail or through our web site.